Frequently Asked Questions
General Information
We provide residential care for older adults, including dementia care and end-of-life care. Our experienced team offers compassionate, person-centred support in a small, homely setting.
We are a small, private care home with only 11 residents, allowing us to offer a warm, family-like atmosphere and highly personalised care.
Yes, The Willow is fully regulated by the CQC (Care Quality Commission), and we strive to exceed their standards to provide the highest quality of care.
We primarily cater to private, self-funded residents, but we also accept local authority funding with a top-up arrangement to cover the full cost of care.
We welcome families to visit and experience The Willow first hand. To arrange a tour, simply call us, email us, or fill out our online enquiry form.
- Initial enquiry & visit – We encourage you to visit and meet our team.
- Care needs assessment – Our care team assesses whether we can meet the prospective resident’s needs.
- Funding confirmation – We discuss financial arrangements, including private funding or local authority top-up options.
- Move-in planning – Once confirmed, we help ensure a smooth transition into The Willow.
Daily Life & Wellbeing
Yes! Residents are welcome to bring their own furniture, decorations, and personal items to make their room feel like home.
We provide a varied programme of activities tailored to residents’ interests and abilities, including:
- Music and reminiscence therapy
- Arts and crafts
- Gentle exercise classes
- Gardening and sensory activities
Social events and outings
Yes, our in-house kitchen team prepares fresh, nutritious meals daily and caters to dietary needs, including diabetic, vegetarian, and allergy-friendly options.
Yes, we have a flexible visiting policy, allowing family and friends to visit freely while being mindful of residents’ routines and care needs.
Absolutely! Residents can go on day trips or overnight stays with family, provided we are informed in advance so we can support any care needs.
Yes, if their GP is within our catchment area. Otherwise, we can assist in registering them with a local GP practice.
Health & Care Services
We are a residential care home, not a nursing home, so we do not have nurses on-site. However, we work closely with local GPs, district nurses, and other healthcare professionals to ensure residents receive medical support when needed.
We regularly review residents’ care needs and adjust support accordingly. If a resident requires more complex medical care, we will work with families to explore appropriate options, whether additional support or a transition to a nursing facility.
Yes, we specialise in dementia care, offering a calm, structured, and engaging environment with trained staff who understand the unique needs of those living with dementia.
We have 24/7 care staff on-site, secure access to the home, and regular safety checks to ensure the well-being of all residents.
Facilities & Amenities
Yes, we provide Wi-Fi throughout the home, and residents can use their mobile phones or arrange for a private landline in their room.
Our rooms are comfortable, fully furnished, and can be personalised with residents’ belongings. Some rooms have garden views and en-suite facilities.
Yes, our on-site laundry service is included at no extra cost, ensuring residents’ clothing and linens are regularly cleaned.
Yes, we have a beautiful garden area where residents can relax, enjoy fresh air, and participate in outdoor activities.
Other Questions
We recommend bringing:
- Comfortable clothing and footwear
- Toiletries and personal care items
- Family photos and keepsakes
- Small furniture or decorations (if desired)
- Any necessary medical equipment or aids
We keep families informed through regular updates, phone calls, and meetings. We also welcome family involvement in care planning.
You can contact us by phone, email, or through our website to discuss your needs and arrange a visit. We are happy to answer any further questions!