The Willow Admission Process Audit

Four people filled in the audit and the response to the questions were as follows:

Did you have the admission process fully explained to you?

All four said yes, they did

Were you invited to visit the home prior to admission?

Two people said they had visited and had lunch (one of whom had stayed for a week respite care) but the other two came straight from hospital and did not get the chance, although their family had visited several times.

Do you feel that the information you received prior to admission was sufficient?

All said yes and one person added they felt they only needed to ask if there was anything else they needed to know.

Were you introduced to the other residents?

Everyone answered yes. Two people added that they were all nice and local people.

Were you introduced to your key-worker?

Three people said yes but one said not as yet. Following this comment staff ensured that this gentleman knew who his key-worker was.

Do you feel that you were given time and attention by the staff member who admitted you into the Home?

Everyone answered yes.

Since admission, has the manager/deputy manager spent time with you and ensured that you are happy?

Everyone said yes and that we had spent time with them on a regular basis ensuring that they are happy.

Do you feel that your family and friends are welcomed into the Home?

Everyone answered yes with additional comments such as: ‘Yes very much and offered tea and coffee’, ‘More than welcome, they come and have a good laugh and a chat’, ‘Yes, they are always made welcome and offered drinks, cakes and biscuits’.

Have you received an admission agreement that is in a format that you can understand?

Two people said yes and two said that their families would have dealt with that.

Are there any points you would like to add?

‘The home is lovely, I am very happy here and have made new friends’

‘When I first came here a little old lady was sitting in a chair and said to me’, ‘if you want to be treated like a queen, come here’.

My daughter and I said ‘The Willow is home from home’.

‘I am very happy here and can only speak highly of all the staff. Very grateful as I know it is a difficult job as my parents and wife had dementia’.

‘I am very happy at The Willow. Friends and relatives have said to me they didn’t think places like this existed. I said ‘they don’t, but they do here!’ It’s lovely here.