Additional Comments made

****** is very happy with the care and consideration, also the food that he enjoys. So, if ****** is happy, then so am I.

‘whilst *****room is clean and tidy, the décor is a bit dated’

‘it has taken me a while to work out how best to communicate messages to staff and management and what to expect as a relative responsible’

‘mum is so very well cared for at The Willow and I would like to thank you all’

‘we would like to thank you all for your patience and kindness in helping mum settle in as well as she has. She is enjoying her time here with you very much and when mum is happy, so are we’