We asked:

Are you made to feel welcome? 100% said YES

Are your requests dealt with promptly and met? 100% said YES

Are staff members able to give you the information you need? 100% said YES

Do staff members appear to be helpful and knowledgeable? 100% said YES

Do staff interact with the residents in an appropriate manner? 100% said YES

Is there a pleasant ambience within the Home? 100% said YES

Do you think that the care needs of the residents are met? 100% said YES

Additional comments made by Stakeholders:

‘very helpful and friendly staff. Lady I visited appeared very happy and relaxed’ (DISTRICT NURSE)

‘this is an excellent caring home. I would be happy for a member of my family to live here’ (GP)

‘I feel it is a wonderful home and would be more than happy to retire here myself’ (CHIROPODIST)

‘fantastic care home! Very homely. Visiting as a professional for only a few hours, you could feel how welcoming and well run the place was. Amazing’ (ASSESSOR FROM ALZHIEMER’S SOCIETY)

‘it’s a lovely caring environment to come in to – more of a family feel than other local homes and I feel residents receive more personal and loving care here than I have seen elsewhere’ (VICAR)

‘one of the best residential homes in the area’ (DISTRICT NURSE)

‘The Willow is a lovely, friendly, well run home. I was happy for my mother to spend two weeks there convalescing after surgery’ (GP)